By far and away the largest amount of service calls we make are for WiFi printers. Not the printers themselves, but the fact that someone could print to their WiFi printer a few days ago and now they can't. Many users investigate the problem and can see the little exclamation point on their printer in Window's "Devices and Printers" but Windows can't do anything to repair the problem and in turn that's where we come in. Yes, we can fix the problem, but let us empower you to do it yourself.
Almost always the problem is that the printer has "fallen" off your WiFi network. Most often this is caused by a power outage or power glitch. If your printer (and router) have a "WPS" button (WiFi Protected Setup), or there is the "WPS" option buried in the menus under wireless (printer), then it is an easy matter of pressing the WPS button on the printer and then the router and the two will negotiate a connection (including password) on their own and the printer will connect to your network automatically. If there is no "WPS" option then you'll need your network password and have to negotiate the menus on the printer to find your network (and not your neighbor's) and request a connection using the password.
OK - Above too much? Just plug your printer into your computer with a USB cable (they can be up to 15 ft. long and one probably came with your printer). All problems solved. You don't even need the software installation disk. Almost all consumer printers today have USB connections and carry their software built-in like a USB Flash drive. Plug the printer into your computer and up comes a screen asking to install - no more effort needed than that. Also, a printer that is plugged in via USB cable with the WiFi option turned on is available for others to print (but it still needs to be connected to the network as above for the others). Obviously there is the drawback of reduced mobility if you are using a laptop. That has to weighed against the problems at hand. Everyone's mileage will vary.
And - if the subject isn't confusing enough, many of today's consumer printers can create their own WiFi network and let you (and others) connect directly to the printer via that network. Unfortunately, this just adds another layer of complexity to the whole WiFi printing problem and is never one of our preferred options.
We are more than happy to stop by and walk you through the WPS procedure and show you how to deal with WiFi printer issues on your own. Feel free to call, text or email.