Remote support (we connect remotely through the Internet to your computer) is available from Computer Cottage. Please notify us via text or phone to be sure we are available to help then click the link below (link visible when server is running) and an applet runs to securely grant you access to our remote help server. You control when we have access to your computer and of course can end our session at any time. Our applet is not resident and terminates itself after the session. Remote desktop allows us to see and help you with your computer. It is very good for some things, but not for others as it must have a running computer and Internet to function.